ShopSite

Signio


Note:
Signio is now VeriSign Payment Services. The ShopSite screens still use the Signio name.

Fully integrated into ShopSite Pro and ShopSite Manager, real-time credit card processing is made available through VeriSign Payment Services for a flat monthly fee. In order to use the service, first sign up for a VeriSign merchant account on the VeriSign registration page.


Note:
If you are using VeriSign’s V3 platform, you must us ShopSite version 5.0 or higher. Contact your service provider about upgrading your ShopSite to a compatible version.

Overview

VeriSign Payment Services delivers a flexible service designed to accommodate the varied processing needs of sellers, from those who have a few orders a day to those who process thousands of transactions daily. The VeriSign service is based on a true client-server technology that provides reliable, high-performance processing. Services are delivered using the VeriSign client, which is built-in to ShopSite.

Follow the steps below to get started with VeriSign Payment Services. You do not have to do the steps in this exact order, but you must complete all the steps before you can use ShopSite and VeriSign to process payment cards in real-time.

  1. Open a VeriSign account by filling out the registration form for ShopSite sellers. This establishes a temporary test account until you provide your banking and payment information.
  2. Obtain an Internet Merchant Account with a bank. The VeriSign site has a list of acquiring banks that can help you to establish a merchant account if you do not already have one.
  3. From the VeriSign site, select the "Go Live" button to complete the Signio account activation process. You will be prompted to select a service plan. Select Payflow Pro. Then proceed to provide your Internet Merchant Account and payment information. .
  4. Fill in the fields in the ShopSite Signio Settings screen as explained below.
  5. Begin processing transactions.

Setup

From the Commerce Setup screen, select Payment, then click the Signio button and click on Configure Processor. You will see a screen with the following fields:
Host The name of the Signio server that will process your transactions. You will probably set it to connect.signio.com to process real transactions.
Port The port on the Signio server to send transaction information to. This field should be set to 443, unless Signio tells you otherwise.
CGI The path and file name of the CGI program for processing orders. If you did not receive this information with your Signio account, leave the default setting.
Signio Login Name Enter the Login Name that you used when you registered for your Signio account. The default values are used to test the Signio client for connectivity.
Signio Password Enter the password for your Signio account. The default values are used to test the Signio client for connectivity.
Display Error Details Check this box only when setting up a new Signio account and making test purchases. If there are any problems with the transactions, the customer will see details about the error. Hopefully that customer is you just making test purchases. Turn this option off when you are ready to accept real transactions.
Address Verification Service AVS matches the credit card number and address that the customer supplied against the billing information for the credit card account. By using AVS, you may be able to get a lower rate with your bank. AVS can only be used in the United States.
Reject on AVS Failure Check this box to reject transactions in which the ZIP code doesn’t pass the Address Verification test.

Fill in the proper values, click the Save Changes button, and you're all set. If you use the default account to test your configuration, it is okay to use real credit cards to make test purchases. Test accounts go through a simulator, and do not actually interact with the financial network.

Shopping Cart

When ShopSite is using Signio and an order is placed, the credit card information is sent to the Signio server. The server checks to see if the card is authorized to charge the amount indicated and sends back information -- no actual charges are executed. If the card is authorized, ShopSite stores the transaction information in the orders data base under Ordering Instructions.

If there is an error in the transaction, ShopSite displays an error screen to the customer and invites the customer to correct the errors (if possible) or to notify the merchant.

Viewing

Viewing orders is unchanged except that Signio data is stored in the Ordering Instructions field of the orders database and is visible when viewing orders. The information begins with *ONA*.

Billing

Once you set up Signio as your store’s credit card processor, you’ll see a Bill Order button on the Orders screen. Select one or more credit card orders and click this button to send a payment request for those orders to the Signio server.

Again, if the request succeeds, the information returned by the server is appended to the earlier information in the Ordering Instructions field. The information begins with *ONA-BILL*.

If an error occurs, an error screen with further information is displayed.

Testing

You can do some testing before going live, either by using the default settings on the PaymentNet Settings screen, or by using your Signio account information. You do not need to have signed up with an acquiring bank to get a Signio account that you can use for testing. Note that address verification will not work on test accounts.

  1. On the PaymentNet Settings screen, either enter your Signio account information, or click the Reset to Default button. The Reset to Default button sets a Merchant ID and Merchant Password that works for testing the software and the connection with the Signio server.
  2. Go to your store and purchase a product using a credit card. For test purposes, a Visa credit card number of 4000 0000 0000 0010 will work.
  3. After you see the screen receipt from ShopSite, go to the Orders screen in ShopSite, select the order you just made, and click View Order.
  4. You should see a line with the words *ONA* and simulatorunder Ordering Instructions.
  5. Press OK to return to the Orders screen.
  6. Select the order again and click Bill Order. You should see something like:

    Order Name Company Amount Status
    1237 Typical Shopper Open Market 1.00 Billed

  7. Return to main Orders screen, select the order, and click View Order again. The Ordering Insturctions line should now contain *ONA-BILL*

If you get these results, you can be sure that the software is working correctly and that the Signio client program was able to reach the Signio server.

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