If you have ordered a product from a ShopSite store and want to know the status of the order please read all of the following information.
ShopSite, Inc. provides the software used by tens of thousands of merchants to sell their products. We sell our software through Internet Service Providers (our distributors) to the merchants. We do not host their stores. We have no way to contact individual merchants.
There are various ways you can get the contact information for the merchant you placed an order with.
If you still have your e-mailed receipt for the order, review it for contact information. The URL for the store should be on the receipt. You can also try replying to the e-mail to contact the merchant.
Most merchants put e-mail and phone number contact information on their web site. If you know the name of the store you ordered from go to their web site and look for a link to contact information. Often this information is on the bottom of their main store page.
If the store's web page has no contact information but the store has it's own domain name, you can look up the domain name (do a whois) at the Network Solutions site. The results from the look up will give you contact names and phone numbers.
If the merchant does not deliver your order but does charge your credit card, you should immediately dispute the charge. On the back of most credit card statements you can find instructions for disputing a charge.