Customer Registration Template:
Forgot Password

Forgot Password Page

The forgot password page contains a text field where a customer can enter a registered e-mail address. ShopSite will then mail a link for the Challenge Question page.

The unique custom template tags used on this page are:

STORE.ForgotPassword Text field: Forgot Password
STORE.RequestPassword Text field: If you forgot your password enter the e-mail address you used to register. We will e-mail you a link that will allow you to enter a new password.
CR_Email Label and form field for entering an e-mail address

"E-Mail Has Been Sent" Page

After a customer enters an e-mail address in the Forgot Password page, ShopSite displays this page to the customer as a confirmation that an e-mail message has been sent to that address.

The unique custom template tags used on this page are:

STORE.ForgotEmailSent Text field: Forgot E-Mail Sent
STORE.SentPasswordEmail Text field: The e-mail has been sent. Use the link contained in the email to change your password.

Get Answer Page

The link in the "forgot password" e-mail message points to this page. A customer must correctly answer the challenge question for the account before being allowed to set a new password.

The unique custom template tags used on this page are:

STORE.GetAnswer Text field: Get Answer
CR_Email_Name The e-mail address for the account
STORE.ResetPassword Text field: To reset your password, please answer the following question.
CR_ChallengeQuestion An HTML form displaying the challenge question and a text field for the answer

Set Password Page

After correctly answering the challenge question, a customer arrives at the Set Password page, where she can enter a new password.

The unique custom template tags used on this page are:

STORE.SetAnswerPassword Text field: Set New Password
STORE.EnterNewPassword Text field: Enter Your New Password
CR_Password Form containing fields for the new password.

E-Mail for Forgotten Password

This template section defines the e-mail message that is sent when a customer indicates the she's lost her password.

The unique custom template tags used on this page are:

STORE.EmailClickLink Text field: Please click on the link below in order to change your password.
CR_Forgot_Password_Link A generated URL to the Get Answer page. The URL also contains the account e-mail address.

E-Mail if Address Not Registered

This e-mail message is sent if a customer indicates they she's lost her password, but the e-mail address given doesn't match any registered customers. The message should invite the recipient to visit the store and register.

The unique custom template tags used on this page are:

STORE.NotRegisteredEmail Text field: We don't have you as a registered customer. Please register by clicking on the link below.
Next: Customer Registration Errors