ShopSite Support Pricing

Support for individual merchants is initially provided by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner and you need direct support you can purchase support services at the following rates:

Individual Incident
$49
Installation Help
$195
Upgrade Help
$145
Store Migration (moving a store)
$245
Annual Support and Upgrade Contract
$695

There are self-help resources available in addition to the pay for support options above. You can also consider asking your hosting provider to become a ShopSite partner, or consider moving your store to a ShopSite partner.

ShopSite Upgrade Pricing

Version upgrades (e.g. ShopSite v9.x to v10) and product upgrades (e.g. ShopSite Manager to ShopSite Pro) are handled by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner you can purchase an upgrade at the following rates:

ShopSite Manager to ShopSite Pro
$800
ShopSite Lite/Express/Starter to ShopSite Manager or ShopSite Pro
See a partner

Version Upgrades

Minor Version Upgrade (e.g. 10 sp1 to 10 sp2)
FREE
Single-Version Upgrade (e.g. 11.x to 12.x) - for Pro *
$325
Single-Version Upgrade (e.g. 11.x to 12.x) - for Manager *
$125
Multiple-Version Upgrade (e.g. 10.x to 12.x) - for Pro *
$425
Multiple-Version Upgrade (e.g. 10.x to 12.x) - for Manager *
$165

* Version upgrades are priced based upon the product being upgraded (e.g. Pro or Manager). The price is for FTP access to the software so the merchant can perform the upgrade. ShopSite support help for performing an upgrade can be purchased separately.
Lite upgrades are only handled by ShopSite Partners.

In addition to the upgrade options above, you can consider asking your hosting provider to become a ShopSite partner, or consider moving your store to a ShopSite partner.